27 July 2023
We’re convinced that support and project management are key elements for a successful language training project. That’s why we give every one of our clients their own individual project manager.
We believe in the importance of human contact and are committed to ensuring the success of your language training project.
Discover our interview with Chaïma, an Account Manager at Altissia.
I’m Chaïma, I’m Moroccan and I have a degree from the ICN Business School. I’m currently a Senior Account Manager at Altissia for the Middle East Africa region. My main mission is managing projects for this region and ensuring their success.
Arabic – French – English, and I’d also like to learn Spanish as I already know the basics (I’m studying it on our platform 😊!)
Understanding the client’s needs and the overall goal of the project, being well-organised, as well as knowing how to communicate and anticipate.
I rely on my skills in client relations, diplomacy, organisation and planning.
There aren’t really any problems, mainly just challenges which allow us – with the help of our clients – to move forward and offer even more solutions tailored to their needs.
The daily challenges – every day is different, so we can never get bored 😊. I also enjoy being in contact with clients from all sorts of sectors and collaborating with people of different nationalities, as this allows me to discover new cultures.
With a single point of contact at Altissia, we can centralise all information and requests on our end, then clearly and concisely convey the client's needs to the appropriate team. As an Account Manager, our mission is to provide a quality service to the customer while sparing them the complexity of the process and the various parties involved.